Shipping and Returns
Shipping Policy
We are currently unable to ship to WA or the NT due to quarantine regulations.
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All tubers will be shipped in October once the weather warms up and they are safely woken from storage. We dispatch all orders utilising Australia Post. We provide tracking for each order, however we are not responsible for any delays or non-delivery due to Australia Post. We are happy to organise express post and/or registered post at buyer's expense.
Order Changes
We cannot make any alterations, substitutions, or modifications to orders once they have been placed.
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We are happy to combine orders, please note due to previous issues with non-payment, postage will be charged on each order and the difference refunded to you at time of sending. Please ensure you place a note in the comment box on checkout that you are requesting a combined order.
Refund Policy
We want you to be completely satisfied with your purchase from Middle Hill Farm. Please unpack your order as soon as it arrives, and inspect your tubers. If for any reason you are not satisfied, please contact us within five days of receiving your order.
Sorry, we do not offer refunds for change of mind.
Exchange Policy
We do not offer exchanges on products.
If you have concerns about your tubers please contact us within five days of receiving your order.
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If you believe one of your tubers from Middle Hill Farm has flowered to be something other than what you ordered, please take good quality photos and get in touch with us middlehillfarm@outlook.com