Question 1

Can I visit your farm?

Accepted Answer

Our farm is open by appointment only. Please contact us via the website, Facebook, or Instagram to arrange a time.

We’re planning to open for event days in the 2026–27 season

Question 2

Can I buy flowers from you?

Accepted Answer

Yes. We’ll share availability as the season progresses, or you can purchase DIY flower buckets via our online store.

For events or business orders, please get in touch to discuss options.

Our main flowering season runs February to May.

Question 3

Can I pick up my order?

Accepted Answer

Absolutely!  Please select 'Farm Pickup' as a shipping option at checkout. We offer farm collection by appointment only, and we'll contact you when your order is packed.

Please note: orders from our Post Planting Sale are shipped only and are not eligible for pickup.

Question 4

Where do you ship dahlias?

Accepted Answer

We ship to most Australian states and territories.

Due to quarantine restrictions, we currently do not ship to Western Australia, Northern Territory, or internationally.

It is the customer’s responsibility to ensure tubers can be legally imported into their state.

Question 5

Can you combine postage?

Accepted Answer

We are happy to combine postage where possible.  Shipping will be charged on each order, with any difference refunded at dispatch. Please ensure you place a note in the comment box on checkout that you are requesting a combined order.

We're unable to guarantee combined postage if you message us via social media or direct email. If you wish to utilise combined postage after your orders are finalised, please message via the 'get in touch' page on our website.

We are unable to combine orders across different sale periods (ie Spring Sale and Post-Planting Sale).

Question 6

Why do you send by regular post?

Accepted Answer

As we’re based in regional Tasmania, there is typically little difference in delivery times between regular and express post.

Tubers are packed to travel well, regardless of location, and standard shipping helps keep costs down.

Express post can be arranged by request.

Question 7

What should I do upon arrival of my tubers?

Accepted Answer

Please open your parcel and check your tubers. If there are any issues, contact us within 5 days of delivery with clear photos.

Store tubers in a cool, dry, well-ventilated place until planting. Avoid humidity and sealed containers as this may increase the chance of rot.

Tubers are sent close to optimal planting time.

Question 8

What if I’m not happy with my tubers?

Accepted Answer

All tubers are hand-packed with care to ensure they arrive in good condition. As they are field grown, natural imperfections such as lumps, bumps, and surface marks are normal.

We guarantee every tuber is sent with a viable growing eye. However, damage can occasionally occur in transit. If you have any concerns, please contact us within 5 days of delivery with photos so we can assist.

From time to time, we offer ‘planting stock’ (typically during our Post Planting Sale). These tubers may be trimmed, show light surface mould, or have cosmetic imperfections. They are healthy and viable, but sold at a discounted price on an as-is basis, and are not eligible for replacement or refund.

Question 9

Do you guarantee your product?

Accepted Answer

We ensure that your tubers are packed so that they arrive in the condition they were sent. If you have any concerns with your tubers please contact us within five days of their arrival.

We cannot guarantee performance once tubers are in your possession, as this varies depending on growing conditions. To assist you grow the best flowers possible we provide a detailed growing guide, and are available to contact if you need some problem solving or general advice.

If you believe a tuber is the incorrect cultivar, please get in touch with us via our email with clear front-on photos, and we will help ID this where possible.

Question 10

Common growing problems

Accepted Answer

Common problems for dahlia growers include overwatering, pest damage, insufficient nutrition, and excessive heat.  We encourage you to make use of the growing information we share as the season progresses to ensure you have the best flowers around!

We are always available via email or instant message if you have any concerns/questions.

Middle Hill Farm

Frequently
Asked
Questions

Frequently asked questions

Can I visit your farm?

Can I buy flowers from you?

Can I pick up my order?

Where do you ship dahlias?

Can you combine postage?

Why do you send by regular post?

What should I do upon arrival of my tubers?

What if I’m not happy with my tubers?

Do you guarantee your product?

Common growing problems

Subscribe here

Middle Hill Farm

Frequently Asked Questions

Frequently asked questions

Can I visit your farm?

Can I buy flowers from you?

Can I pick up my order?

Where do you ship dahlias?

Can you combine postage?

Why do you send by regular post?

What should I do upon arrival of my tubers?

What if I’m not happy with my tubers?

Do you guarantee your product?

Common growing problems

Subscribe here

Frequently
Asked
Questions